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FAQ

Find answers to the most popular questions regarding trading with streamsfx.

If an account is not in use, am I able to archive it?

Archiving your account is not possible at streamsfx. If your account has not had any login attempts for 90 days or has less than 10USD in it, it will be archived automatically internally and will no longer be visible to you.

When are swaps charged at a triple rate for currency pairs and metals?

These charges incur on positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For all other instruments, the charges apply when positions are held overnight on Friday.

Since markets are closed on Saturday and Sunday, the swaps cover the interest for those days.

Are the SWAP rates available online?

Yes, you can check the Swap rates on the MT4 platform by following these steps:

View > Symbols > Select instrument > Properties

The two position types are buy and sell. To find the swaps for buy positions, look at the Financing Long option and the Financing short for sell positions.

Since markets are closed on Saturday and Sunday, the swaps cover the interest for those days.

Can accounts be closed or deleted?

Accounts can be closed however your information will be held in our files for a minimum period of 7 years. This is as per the legislation.

If your account has not had any login attempts for 90 days or has less than 10USD in it, it will be archived automatically internally and will no longer be visible to you.

What account types do you offer?

We offer 3 account types: Classic, Pro and ECN. All accounts have the same execution speed.
Their differences are:

Spreads:

The Pro and ECN accounts start at 0.0 pips, whereas the Classic account starts at 1.6 pips.

Commission:

Classic account: no commission
Pro account: 4 per side per lot (0.0040% notional) in the base currency of the trading instrument.
ECN account: 3.5 per side per lot (0.0035% notional) in the base currency of the trading instrument.

Deposits:

Classic account: 500 USD/EUR.
Pro account: 500 USD/EUR.
ECN account: 20,000 USD/EUR.

More information about our account types at: https://streamsfx.com/accounts/

What documents do I need to register for a Client Area?

As an individual:
Proof of Address (POA)
Proof of Identity (POI)

As a company:
Articles of association, identification document and proof of individual and corporate address.
Certificate of incorporation or company registration card (must show the address, legal representatives, registration data).

Some additional documents may be requested depending on the country, beneficiary etc. (offshore:).

E.g.:
1. Certificate of incorporation
2. Articles of association
3. Memorandum of understanding
4. Certificate of good standing
5. Certificate of incumbency/ Register of Members
6. The last full year’s audited accounts

Can I have both demo and live accounts functioning simultaneously?

Yes you can by installing the MT4 platform in two separate folders on your computer. One for each account.

Can the balance of my demo account be altered?

Yes by sending an email with your demo account number and balance to our Support team.

Are trading conditions the same on my demo and live account?

Yes they are the same for both accounts. The only difference is that no slippage occurs on the demo account.

Are my funds protected at streamsfx?

Streams Financial Services Ltd is authorized and regulated by the Cyprus Security and Exchange Commission (CySec) of the Republic of Cyprus and is required to segregate retail client funds from the company’s own funds.

As a member of the Investor Compensation Fund (ICF) in Cyprus, all clients of Streams Financial Services Ltd are covered in the event of default by Streams Financial Services Ltd. Retail clients are covered up to the value of €20,000.00.

How do I open a MetaTrader 4 account?

You can do that through the Client Portal.  Open an account with us here.

How can I change or delete a trade in the MT4 platform?

On the MT4 platform, you can modify or delete the trade through these steps:
Right-click on the instrument you placed the trade with

  • To modify: ‘Modify the trade’
  • To delete: ‘Delete the trade’.

How can I recover my MT4 password if I forget it?

You can change your password through your MT4 account in the Client Area. Feel free to contact the Client Support team should you have any issues.

What can I do if I forget my Client Area password?

Follow these steps:

Feel free to contact the Client Support team should you have any issues.

Where can I access information about my account balance and my trading history?

Everything can be found in the MetaTrader 4 platform. The account balance can also be seen in your Client Area.

Can money be withdrawn if I have an open position(s)?

Yes, however, at the moment of payment, your free margin must surpass the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin.

If the account does not have sufficient funds, the withdrawal request will not be carried out until the correct form is submitted or the open positions are closed.

Are we allowed to make broker to broker transfers?

No – we only offer our standard payment methods.

How do I deposit funds?

You can make a deposit through your Client Area using any funding option you wish.

What is the minimum deposit?

The minimum deposit required for all account types is $500. However, for an ECN account, your balance needs to reach a minimum of $20,000.

How can I withdraw funds from my account?

Through your Client Area, you will need to fill a form to withdraw money with no fees.

Do you have any charges on deposits and withdrawals?

Please refer to our Costs and Charges regarding the fees.

How fast are withdrawals processed?

Within one working day.

How long does it take for funds to reach my account?

The time necessary for the funds to reach your bank account varies depending on your bank. Bank withdrawals can take up to 3-7 working days. Credit/debit card withdrawals can take up to 8 working days.

Can withdrawals be made with a different payment method from the one used to deposit?

streamsfx policy is to process withdrawals via the same method that you used to deposit. However, upon request, we can send any profits via other payment methods under your name.

Is the MT4 platform compatible with Mac?

Yes the MetaTrader 4 platform can be used on both Mac and Windows.

What are your spreads?

We offer floating spreads for all account types – Classic, Pro, and ECN.

Classic account: variable spreads, starting from 1.6 pips with no commissions.
Pro account: variable spreads, starting from 0.0 pips with low commissions.
ECN account: variable spreads, starting from 0.0 pips with low commissions.

Market spreads may widen considerably at market opening and closing times and prior to announcements. Thus, you must ensure that you have adequate funds on your account to cover this possibility.

Do you offer MT4 MultiTerminal?

We do not offer MT4 MultiTerminal. However you can install multiple MT4 platforms and place them in different folders.

How to look at historical data?

You can download historical data from the MT4 trading platform through the following steps:
1. Tools
2. History Centre
3. Choose the trading instrument of your choice
4. Press the ‘Download’ button

History will then be available on your trading platform, so you can click on:
1. File
2. Open offline
3. Open offline chart

Is tick data provided?

No we do not provide tick data since MT4 is not able to store all ticks leading this data to be inaccurate.

Do you offer negative balance protection?

streamsfx covers the negative balance, to make sure that their clients do not lose more money than they put in.

What is streamsfx’s trade execution model?

streamsfx is a CySec regulated broker with a fully automated No Dealing Desk (NDD) execution mode.

What is a slippage?

At streamsfx, we clear our clients’ trades and retranslate quotes which we receive from our liquidity providers.

In case of sharp movements in the market, slippage may occur. Note that during high volatility, the risk of slippage is significantly higher.

Are hedging and scalping allowed?

Hedging and scalping are both allowed. The required margin for hedging positions on Classic, Pro, and ECN accounts is 0.

In case of sharp movements in the market, slippage may occur. Note that during high volatility, the risk of slippage is significantly higher.

What is streamsfx's order execution speed?

Our average execution speed is around 100 milliseconds.

In case of sharp movements in the market, slippage may occur. Note that during high volatility, the risk of slippage is significantly higher.

What are the minimum and maximum position sizes available?

  • Minimum trade size: 0.01 lot
  • Maximum trade size: 50 lots

In case of sharp movements in the market, a slippage may occur. Note that during high volatility, the risk of slippage is significantly higher.

What is the commission on the ECN account?

  • The commission is 3.5 per side per lot (0.0035% notional) in the base currency of the trading instrument.

What is the commission on the Pro account?

The commission is 4 per side per lot (0.0040% notional) in the base currency of the trading instrument.

What are the benefits of trading with streamsfx?

Trading with streamsfx is fast and efficient. With various payment methods and a team of experts at your disposal, you will experience real trading with low spreads starting from 0.0 pips and ultra-fast execution speed of 0.1 second on average.

Where is streamsfx regulated?

streamsfx is a trading name of Streams Financial Services Ltd, which is authorized and regulated by the Cyprus Securities and Exchange Commission (CySec) of the Republic of Cyprus.

What are your trading hours?

  • FX trading is offered 24 hours a day, 5 days a week and you can trade from Monday 00:00 to Thursday 24:00 and on Friday from 00:00 until 23:58 (MT4 Server time).
  • CFDs on stock indices and WTI, StreamFx has specific trading hours listed here. The server time is set to GMT+2 and GMT+3 during DST in the US and Europe.

What spreads do you offer?

  • Classic account: start from 1.6 pips
  • Pro account: starts from 0.0 pips.
  • ECN account: starts from 0.0 pips. Market spreads may widen considerably at market opening and closing times and prior to announcements. Thus, you must ensure that you have adequate funds on your account to cover this possibility.

What commissions will I be charged for trading on the MT4?

  • Classic account: no commissions
  • Pro account: 4 units of the base currency per side per lot
  • ECN account: 3.5 unit of the base currency per side per lot.

Does streamsfx have a dealing desk?

No, we do not have a dealing desk since we are an NDD broker thus all our procedures are automated.

Is there a chance of slippage in your platform?

Slippage may occur depending on the market and volatility. The slippage can be both positive and negative slippage.

How many platforms does streamsfx offer for trading ?

streamsfx offers only MetaTrader 4 for both desktop and mobile phone.

Sign up with streamsfx and explore the financial markets with exceptional trading conditions.